Hassle Free Return Procedure
Returns are easy, and for most returns there's no need to contact us. If you are not completely satisfied, we will gladly accept returns or exchanges within 30 days from receipt of your merchandise. Our return policy is hassle-free: all you need to do is to simply ship the merchandises with the original invoice back to us at:
PHI Beauty
820 S Water St
Milwaukee, WI 53204
Please note: Invoice MUST be included with return merchandise or your return may be rejected. You are responsible for the shipping fees when you return for replacement or exchange. In the case of a return you will receive a refund for the original price less 15% restocking fees and shipping costs.
When Will My Order Arrive?
When you will receive your order depends on where you live. Destination Shipping Options Transit Time Within USA Standard Shipping 2 - 6 business days. Please keep in mind that our shipping partners (UPS, Airborne Express and FedEx, etc.) are closed on weekends and national holidays. Business days do not include Saturday, Sunday or national holidays. We use Postal Priority Mail or UPS Ground for Standard Shipping. The transit time will vary by destination.
When will my credit card be charged?
When you check out your card will be processed immediately using our state of the art 100% secure check out.
- We accept Visa, Visa Check Card, MasterCard, Discover, American Express, Personal Checks, Postal Money Orders and Wire Transfers.
- Please be sure to provide us with the same billing address and telephone number your credit card company has on file for you. Providing incorrect information may cause a delay in processing your order.
- Be confident that your personal and account information is secure at PHI Beauty. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our Security Guarantee for more information.
How much does shipping cost?
Standard Shipping ( USPS Priority Shipping/ First Class)
2 to 4 Business Days
Merchandise Weight Shipping Charge
1 - 3 pounds $14.99
Canada
UPS Worldwide Express
2- 3 business days Flat per order rate $19.99
I don't have a credit card, do you accept payment by check or Money Order?
PHI Beauty will accept checks made payable to Commercial Bargains Inc. Checks must be in US dollars and drawn from a US bank. Please be sure to include a note inside with the money order or check letting us know which item it is for.
Sales Tax
No Sales Tax will be collected (except for shipment to a Wisconsin address).
If your order is being sent to a WI address, a sales tax of 5.6% will be collected. Your order will be shipped out at PHI’s WI warehouse, we recommend that you choose Standard Shipping, you should receive your order within 1 - 2 business days.
How to Buy
Buying from PHI is easy, safe and secure. You don't have to download software to shop here. And when you place an order, you can feel confident that your credit card information is protected by our secure server.
What is a "Shopping Cart"?
Once you have found an item that interests you, simply click the buy now button. You will then be directed to the Shopping Cart page. A Shopping Cart is a helpful shopping tool that displays the items you've added to your cart. You can access your shopping cart contents at any time by clicking the shopping cart icon.
How can I buy multiple quantities of an item?
If you wish to buy multiple quantities of an item you have placed in your Shopping Cart, change the number in the "Quantity" box. Be sure to click the "Update" button to confirm your changes.
How do I remove items from the Shopping Cart?
If you wish to remove an item you have placed in your Shopping Cart, click the trash can icon.
Does the total displayed in the Shopping Cart include shipping and taxes? Yes, the total includes the cost of the items, shipping and tax. This is total amount you will pay for this order.
After I've added items to the Shopping Cart, how do I check out?
Click 'Checkout' -- it's the bottom button at the right. To place an order by phone, have your credit card number and item # ready. You can reach our operators 9:00AM - 3:00PM CST at: 262-446-3124
We will gladly credit sales tax for resellers or government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 262-446-3149 Please include a copy of your receipt or your order number.
Payment Options
We accept
- PayPal
- Visa
- Visa Check Card
- MasterCard
- Discover
- American Express
- Personal Check
- Postal Money Order
- Wire Transfer
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. To provide you with an additional layer of security, all credit card numbers are stored on a computer that is not connected to the Internet. After you type, fax, or call it in, your complete credit card number is transferred to this secure machine across a proprietary one-way interface. This computer is not accessible by network or modem, and the number is not stored anywhere else. You can reach our operators 9:00AM - 3:00PM CST at: 262-446-3124
PHI Security Guarantee
All of your transactions at our web sites are covered by our security guarantee. Our secure server software encrypts all of your personal information including credit card number, name and address, so that it cannot be read as the information travels over the Internet.
What should I do if I received a damaged product?
For your protection, please do not sign for merchandise until you inspect for damage. We make every effort to prevent damage during transit, however, please keep the original shipping carton and follow these important steps if there appears to be any damage:
- Quickly contact your local UPS Carrier, Airborne Express or USPS for a Damage Inspection Report.
- Request that UPS, Airborne Express or USPS return the merchandise to the address listed on the package. Please do NOT return the merchandise yourself. This may delay your reorder or credit.
- In the event you do receive a damaged product, please contact our Customer Service Department by sending an email to customerservice@phibeauty.com Please note, vendor policies for handling defective merchandise will supersede PHI’s policy.
International Orders (outside USA)
PHI is a US-based company, we are currently able to ship worldwide. International orders are normally shipped via USPS Airmail. Transit time varies from country to country, typically within 2 - 9 working days.
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from PHI, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
